Ordering

When an order is placed, FCA&C processes the order from its office base in St Andrews, Fife. All orders are sent out from here, making it a relatively straightforward process. This is also the point of contact if there is any problem with the order.

Normal office hours are Monday to Friday (except holidays) 9.30am-5pm, and we aim to process and send out any orders within 48 hours of receipt.

Shipping

All printed material and artist multiples are sent out free of charge within the UK. If you would like to place an order but live outside the UK, please contact us at the email address below, and we will advise you of the postage costs. Payment can then be made through PayPal. Please contact shop@fcac.co.uk for all correpondence relating to the online shop.

Terms and Conditions

These terms which apply in connection with the ordering process should be read in conjunction with the Fife Contemporary Art & Craft ('FCA&C') website terms and conditions and the definite therein shall also apply to these terms.

Returns / Refunds

If for any reason you wish to return your purchase, FCA&C will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Non damaged goods must be returned to FCA&C in perfect condition, appropriately packed, and accompanied by the order confirmation.

If your goods are received in a damaged or faulty condition, please notify us immediately by emailing shop@fcac.co.uk. We will offer you either a replacement or refund.

Please take into account postage costs and shipping times when returning goods. FCA&C is not liable for postage, shipping or taxes due on returned goods, unless damaged or faulty, or if an error has been made on the part of FCA&C.

UK returns postage

In order for goods to be adequately covered while in transit, FCA&C recommends using first class post for returning publications, and special delivery for returning artist multiples. With first class postage, ask for a certificate of posting from the Post Office at the time the products are sent - FCA&C will not be responsible for loss or damage of returned products during transit.

Cancellation of an Order

You have 7 working days 'cooling off' period after receipt of the goods to cancel the order. If for any reason you wish to do this, please do so in writing, by e-mailing shop@fcac.co.uk detailing your order number and informing us of your decision to cancel.